Support
Something wrong with an order, a refund, or your account? Reach us directly, and we answer every message.
Orders, refunds and general help
support@buynow.ng
Deliveries, payments, wallet and vendors
Privacy and your data
privacy@buynow.ng
Data requests and account deletion
We aim to reply within one business day. For a problem with a live order, include your order number so we can find it quickly.
Common questions
How do I place an order?
Set your delivery address, then browse or search for what you want. Add items to your basket and check out. You can order from one vendor at a time. You pay by card, and any wallet balance is used first.
How do I pay?
By debit or credit card at checkout. Your card details never touch BuyNow's servers. If your wallet covers the order, no card is needed. We do not take cash at the door.
What is my wallet balance?
Your wallet holds money you topped up, plus refunds from cancelled orders. It is used automatically at checkout. If it does not cover the whole order, you pay the rest by card. Wallet money can be spent on BuyNow but cannot be withdrawn as cash.
Can I cancel an order?
Yes, free of charge, before the vendor accepts it. Once they start preparing, you may not be able to cancel. Refunds go to your BuyNow wallet, so you can spend them on your next order straight away.
How long does delivery take?
Most deliveries take 20-45 minutes. It depends on how far the vendor is, how long they take to prepare your order, and whether a rider is free nearby. Times in the app are estimates, not guarantees.
My delivery fee looks wrong
The fee is worked out from the distance between the vendor and your address. It can go up at busy times when few riders are free. You always see the exact fee at checkout before you pay, and it does not change afterwards.
Can I track my order?
Yes. Once a rider picks it up, you can follow them on a live map. You can message the vendor or the rider in the app. After it arrives you can rate the rider and review the vendor.
Can I send a parcel?
Yes. Use Send a parcel to book a rider to move a package across town. Pick a pickup and drop-off point, and track it door to door. The person receiving it does not need a BuyNow account. They get a code to confirm the handover. If no rider takes the job, you get a refund automatically.
Can I send an order as a gift?
Yes. Tick send as a gift at checkout and enter the recipient's name, phone number and address. We deliver to them instead of you. They do not need a BuyNow account.
How does Share and Earn work?
Share your referral code with friends. When someone signs up with it and their first order is delivered, your reward goes into your wallet. It arrives after that first delivery, not at signup. You can see the current reward and everyone you referred on the Share and Earn screen in the app.
Delete your account
You can delete your BuyNow account and personal data yourself, at any time, from inside the app:
- Open the BuyNow app and go to Profile.
- Tap Delete my account and data.
- Type DELETE to confirm, then tap Delete my account.
Deletion is immediate and cannot be undone. If you can't reach the app, email privacy@buynow.ng from the address on your account and we'll action it for you.
What is deleted
- • Your account and sign-in credentials
- • Your name, email address and phone number
- • Saved delivery addresses and recent searches
- • Your basket and in-app notifications
- • Push notification tokens and signed-in devices
What is kept, and why
- • Order and payment records, kept in de-identified form
- • Required for tax, accounting and dispute resolution
- • No longer linked to your name or contact details
- • Vendor and rider payment histories stay intact
Any BuyNow wallet credit is forfeited when you delete, and an account with an order still in progress can't be deleted until that order is delivered or cancelled.
See also our Terms of Service and Privacy Policy.